At Pritikala, we strive to ensure your satisfaction with every purchase. Our Refund & Cancellation Policy is designed to provide clarity on the process of canceling orders and requesting refunds. Please read this policy carefully before making a purchase.

1. Cancellation Policy:

   • You may cancel your order before it has been processed for shipment. To cancel an order, please contact us immediately at the provided contact details.
   • Once an order has been processed for shipment, it cannot be canceled. In such cases, please refer to our Returns Policy.

2. Refund Policy:

   • If you are not completely satisfied with your purchase, you may request a refund within 7 days of receiving your order.
   • To initiate a refund, please contact us with your order details and reason for the return. We may require proof of purchase or additional information to process your request.
   • Refunds will be issued to the original method of payment used for the purchase. Please allow 7 business days for the refund to be processed and reflected in your account.
   • Shipping charges are non-refundable. If your order qualified for free shipping, the cost of shipping will be deducted from your refund amount.

3. Return Shipping:

   • You are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
   • Please ensure that the returned items are unused, undamaged, and in their original packaging to qualify for a refund.

4. Exchanges:

   • We do not offer exchanges at this time. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

5. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact us immediately with photos of the damaged product and packaging. We will work with you to resolve the issue promptly.

6. Refusal of Service:

   • We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion if we believe the customer has violated these policies or engaged in fraudulent activities.

7. Contact Us:

   • If you have any questions or concerns about our Refund & Cancellation Policy, please contact us at the following address:

     Pritikala C 554, Ground Floor Defence Colony Delhi 110024 Phone: +91 9990064977 Email: Contact@pritikala.com

Thank you for shopping at Pritikala! We value your business and are committed to providing exceptional customer service.